Refund Returns Policy

Effective Date: 01/06/2025
Website: www.socialsellerbd.com

At SocialSellerBD.com, your satisfaction is our priority. We want your shopping experience to be easy, safe, and reliable. Please read our refund and return policy carefully to understand your rights and responsibilities.

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1. Return Policy

We accept returns under the following conditions:

• Timeframe: Items must be returned within 7 days of delivery.

• Condition: The item must be unused, unwashed, and in original packaging with tags and invoice.

• Eligible Products: Return is accepted for:

  • Wrong item delivered

  • Damaged or defective product

  • Expired product

  • Incomplete delivery (missing items)

Note: Some items such as underwear, personal care, food, customized, and clearance items are not eligible for return due to hygiene and safety reasons.

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2. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at support@socialsellerbd.com or call +8801722688464 within 7 days of receiving your order.

2. Provide your Order ID, product name, and reason for return.

3. Our support team will confirm return eligibility and arrange pickup or guide you on how to return the product.

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3. Refund Policy

Refunds are issued in the following cases:

• The returned product passes quality check.

• We are unable to deliver your item.

• Your order is cancelled before shipping.

Refund Method:

• Mobile Wallet (bKash/Nagad/Rocket)

• Bank Transfer

• Store Credit/Coupon (optional)

Processing Time: Refunds are processed within 5–10 working days after we receive and verify the returned item.

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4. Exchange Policy

We offer product exchanges only if stock is available. You can choose a different size, color, or item of similar value. If your preferred item is unavailable, a refund will be offered.

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5. Cancellation Policy

You can cancel your order:

• Before shipping: Full refund guaranteed.

• After shipping: Return required for refund eligibility (as per return policy above).

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6. Exceptions

We reserve the right to refuse returns or refunds if:

• The product is not returned in its original condition.

• The return request is made after the 7-day window.

• Abuse of return policy is suspected.

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7. Contact Information

For any return, refund, or exchange queries, please contact us:

Email: support@socialsellerbd.com
Phone: +8801722688464
Facebook Inbox: fb.com/socialsellerbd
Website: www.socialsellerbd.com