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Frequently asked questions
You can submit feedback or report issues through the "Feedback" form available on our website or by contacting customer support. Your input helps us improve our services.
Yes, we have a dedicated section in the Information Center for corporate and wholesale customers, providing details about bulk orders, discounts, and custom solutions.
All our policies, including privacy, refund, and return policies, are available in the Information Center section of our website. You can also download policy documents for detailed reading.
Yes, we provide technical support for products like electronics and appliances. You can contact our support team for troubleshooting, installation, or warranty claims.
Our Information Center operates from 9:00 AM to 9:00 PM, seven days a week. Online resources like FAQs and guides are available 24/7 on our website.
The Information Center provides details on order placement, payment methods, delivery, return policies, warranties, product guides, and more. It also answers common customer queries.
You can contact us via phone, email, or live chat available on our website. The contact details are listed in the “Help” or “Contact Us” section.
Yes, we regularly run special promotions, discounts, and seasonal sales. Subscribe to our newsletter and follow our social media channels to stay updated on the latest deals.
If you receive a damaged or defective product, please contact our customer support team immediately. Provide a clear photo of the product, and we’ll assist you with a replacement or refund as per our policy.
Delivery typically takes 2-3 business days, depending on your location and product availability. Some areas may experience slightly longer delivery times during peak seasons or holidays.
Yes, we deliver to all major cities and towns in Bangladesh. Delivery times and fees may vary depending on your location. Please check the delivery details at checkout for more information.
We offer a wide range of products, including clothing, electronics, home appliances, beauty products, groceries, and more. You can explore categories to find everything from daily essentials to luxury items.
Yes, we offer special pricing during festivals, holidays, and sales events like Pohela Boishakh, Eid, and Durga Puja. Keep an eye on our website and social media channels to grab the best deals during these times.
Yes, we feature multiple sellers for the same product category where applicable. You can compare prices, ratings, and reviews to make an informed decision.
Delivery charges depend on your location and the size of your order. For Dhaka city, delivery fees are usually lower compared to outstation deliveries. Some orders may qualify for free shipping during special promotions.
No, we believe in transparent pricing. The price you see on the product page is what you pay, except for delivery charges, which will be clearly mentioned at checkout.
Our prices are set based on market trends, supplier costs, and the quality of the products. We strive to offer competitive prices to ensure you get the best value for your money.
No, only one discount code can be applied per order unless otherwise specified. Be sure to choose the one that provides the best savings for your purchase.
Subscribe to our newsletter, enable app notifications, and follow us on social media platforms like Facebook and Instagram. We also send out SMS alerts for exclusive offers and events.
Yes, items purchased during a sale can be returned or exchanged, provided they meet our return policy criteria. Please note that refunds will be issued at the discounted price.
Our sales cover both local and international brands. The availability of discounts depends on the product category and the brands participating in the sale.
All active sales and discounts are highlighted on our homepage and the "Offers" section. You can also subscribe to our newsletter or follow us on social media to stay updated.
We host sales and promotions frequently, including during major Bangladeshi festivals like Eid, Durga Puja, Pohela Boishakh, and international events like Black Friday and New Year’s sales.
Yes, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can request a return or exchange within 7 days of receiving the item. Please ensure the product is in its original condition with tags intact.
Placing an order is easy! Browse our website, select the items you want to purchase, add them to your cart, and proceed to checkout. You'll need to provide your delivery details and choose a payment method & just click on the map for latitude and longitude to complete the order.
Yes, we have a mobile app available for both Android and iOS. It provides a user-friendly experience with features like one-tap ordering, personalized recommendations, and exclusive app-only deals.
After receiving your product, go to the “My Orders” section, select the product, and click on “Write a Review.” Share your experience and rate the product to help other shoppers.
Yes, you can modify or cancel your order within a limited time before it is shipped. Visit the “My Orders” section, select the order, and choose “Edit” or “Cancel.”
Click on the “Forgot Password?” link on the login page. Enter your registered email or phone number to receive a password reset link or OTP. Follow the instructions to create a new password.
At checkout, enter your discount code in the designated field and click “Apply.” If valid, the discount will be deducted from your total amount.
Yes, you can save items to your "Wishlist" for future reference. Simply click the heart or save icon on any product page.
Find the product you want, click “Add to Cart,” and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order. You’ll receive a confirmation message once the order is placed.
Use the search bar at the top of our website or app. Type in the product name, brand, or category, and press "Enter" to see relevant results. You can also use filters to narrow your search.
To create an account, click on the "Sign Up" button on our website or app. Enter your basic details like name, email, phone number, and password. After verification, your account will be ready to use.
You can reach our customer support team via phone, email, or live chat on our website. Our team is available from 9:00 AM to 9:00 PM every day to assist you with any queries or concerns.
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check your order status on our website or the courier's tracking page.
We accept a variety of payment options, including Cash on Delivery (COD), mobile banking (e.g., bKash, Nagad, Rocket), credit/debit cards, and online payment gateways.
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